Refund & Cancellation Policy

We would rather be straight with you about money than bury it in fine print. This policy explains what happens if you cancel or ask for a refund.

1. Monthly subscriptions

Subscription services such as NestedX Chat Store are billed monthly in advance, with no lock-in.

• You may cancel at any time. Tell us before your next billing date and you will not be charged again.
• Cancelling stops future billing. The month already paid for runs to the end of its period, and we do not refund part-months.
• On cancellation we export and hand over your data, and your WhatsApp number and customers remain yours.

2. First-month guarantee

If you are a new subscriber and your service is not working as we described, tell us within 14 days of going live. We will either fix it or refund your first month's subscription fee. We ask only that you give us a fair chance to put things right first.

3. Setup and onboarding fees

Setup fees cover real work we perform up front — platform registration and verification, building your catalogue, training your AI assistant and connecting payments.

• Before work begins: cancel and receive a full refund.
• After work begins but before going live: we refund the portion not yet performed, keeping only the cost of work already completed.
• Once your service is live: setup fees are non-refundable, because the work is done and delivered.

4. Project and development work

Custom projects are billed against agreed milestones.

• Payments for completed and delivered milestones are non-refundable.
• If you cancel mid-project, we bill for work completed to that date and refund any unused balance within 14 working days.
• If we are unable to deliver an agreed milestone, you receive a full refund for that milestone.

5. Costs we cannot refund

Some costs are paid to third parties and cannot be recovered once spent. These include WhatsApp and Meta messaging charges, domain registrations, app store fees, paid third-party services and advertising spend.

6. How to request a refund

Write to rk@nestedx.com or message us on WhatsApp with your name, the service concerned and what went wrong. We respond within 3 working days. Approved refunds are returned by the original payment method within 7 to 14 working days, depending on your bank.

7. If something goes wrong

If you are unhappy with our work, tell us before asking for a refund. In most cases we can fix the problem faster than a refund can be processed, and we would rather keep you as a customer than keep your money.

8. Contact us